Delivery & Returns

Terms & Conditions

Because our product is used on the floor, rugs cannot be canceled or returned, except in case of the manufacturer’s defect. Defective rugs will be replaced. Please note that the color that you see on your monitor may not be accurate. Colors may vary according to dye lot.

Custom Rugs: A strikeoff (1’ x 1’ sample) is available for $150 and up, depending upon the quality of the piece and the materials used. Additional strikeoffs are the same price. Strikeoffs are the property of Classic Rug Collection and must be returned to us.

We require a 50% deposit on the entire order before the strikeoff will be ordered. If you do not want to continue with a custom rug purchase after seeing the first strikeoff, the 50% deposit will be refunded, minus the charge for the strikeoff and a $250 design fee. At this point, if an additional strikeoff is ordered, we will pay for the strikeoff, but no cancellations will be accepted; you are obligated to purchase the rug. 

The balance is due before the rug ships from the manufacturer. We are not responsible for delays caused by commercial carriers.

We do not accept credit cards for custom rug orders.